> Wymian/zwroty/reklamacje

The right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The period for withdrawal expires after 14 calendar days from the date on which you acquire the physical possession of the goods, or a third party other than the carrier and indicated by you the person entered into physical possession of the goods.

To exercise the right of withdrawal, you must inform us of their decision withdraw from this contract by an unequivocal statement (eg a letter sent by Polish Post or email). You can use the model withdrawal form, but it is not mandatory. Shipping address:

FORM

Download the form of returning the goods

If you submit a declaration of withdrawal from the contract electronically, we will send immediately by e-mail confirmation of receipt of such a withdrawal from the contract.

To keep the withdrawal deadline is enough to send your communication concerning exercising your right to cancel the contract before the deadline for withdrawal.

In the case of termination of this Agreement shall reimburse to you all payments received from you, promptly and in any event no later than 14 days from the day on which we are informed about your decision to exercise the right of withdrawal from this contract. We may withhold reimbursement until receipt of goods or to have supplied evidence of her return, depending on which event occurs first.

In case of withdrawal from the contract for part of the contract, return of cash (the price of the goods and the cost of delivery) will be in proportion to the amount of the returned goods.

Reimbursement of payments will be done using the same payment method that you used for the initial transaction, eg. In the case of prepayment for the contract through Transferuj.pl service, refund will be made by the same operator on the account number from which the customer originally made payments .

In case the payment for the initial transaction was "COD" please make a choice for the return of the amount due in the form of return.

Reimbursement can be made by postal order to the original delivery address, or if you agree - to the indicated bank account number.

In both cases, you will not incur any additional charges related to this phrase.

Please send us a favor at the following address: Lorento Sp. with o.o Józefowska 19 93-338 Lodz immediately and in any event not later than 14 days from the day on which you communicate to withdraw from this agreement. The deadline is met if you send back the item before the deadline of 14 days.

Please be advised that we do not accept COD parcels.

Exchanges

Purchased goods can be replaced within 14 days of its receipt.

To replace the goods should be returned to him without collecting data:

Lorento Sp. with o.o
Józefowska 19
93-338 Łódź
along with an accompanying the consignment completed form and proof of purchase replacement (receipt):

FORM

Download the form of replacement

When replacing the customer bears the cost of sending goods in both directions.

Warning! Only goods are exchanged with a brand new set of tags and unused.

Exchanges can be made within the same model - may relate to changes in the size or color, or a different model offered at the same price subject to the availability of stock.

The exchange lasts up to 7 days from the date of receipt of the shipment.

We do not accept COD shipments.

Complaints

Advertised merchandise with a defect or inconsistent with the order to be sent back together

with a completed claim form to the following address:

Lorento Sp. with o.o
Józefowska 19
93-338 Łódź

FORM

The complaint may involve:

Request to bring the goods into conformity with the contract for free repair or replacement with new,
Demanding a corresponding reduction in price or withdraw from the agreement together with the return paid the price.
Upon receipt of the package with the aforementioned attachments complaint will be considered within 14 days and will be notified of the result.

The costs of returning the goods with a complaint in case of a positive consideration shall be borne by the shop.

We do not accept COD shipments.